FAQs

Payment information

What currency is used on the website?

All product prices are in Australian Dollar (AUD).

If you make a purchase using a different currency, Paypal will automatically convert your currency to its equivalent in AUD for your convenience when you check out.

What payment methods do you accept?

Our website can accept paypal as well as major credit/debit cards such as VISA, Mastercard and Amex.


Delivery information

Our dispatch team makes every effort to ensure your orders are processed and packed quickly.

What is the shipping cost?

Orders have a flat rate of $7.99 AUD per order. For orders over 100 qty, the shipping cost will be $20.00 AUD.

Tracking number?

Yes, all orders will have a tracking number once they are dispatched. You will get an email and you can track it for peace for mind.

Where do you get your products from?

Our range of products are sourced from all over the world; we have suppliers from China, Hong Kong and USA.

When will my orders be sent?

Generally they are dispatched within 1-3 days of verified payment.

How long does it take for my parcel to arrive?

As we have a large number of orders to process and sent from our different warehouses, the estimated delivery time is between 7 to 15 working days depending on location and peak periods. However, we ensure you our products are worth the wait!

What do we do if our parcel does not arrive? 

If on rare occasions, your parcel does not arrive within 4 weeks. Please contact us and let us know, as this shouldn't be the case and we will work something out! We guarantee you will receive your parcel.


Returns policy

In rare occurrences when you have received the wrong order or items arrived broken, please contact us via our email and we will respond to your enquiry asap.

Please note change of mind returns are not available. 

Any further questions you'd like to ask, and not covered here?

Please contact us via email.

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