FAQs

Payment information

What currency is used on the website?
All product prices are in Australian Dollar (AUD).

What payment methods do you accept?
Our website can accept PayPal as well as major credit/debit cards such as VISA, Mastercard and Amex.
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Delivery information

What courier do you use and how long does it take for my parcel to arrive?

All our parcels are shipped with tracking within Australia. The estimated delivery time will depend on your location and Australia Post speeds. It is estimated that it will take around 3-7 working days for arrival.

International parcels are shipped without tracking but we will have the lodgement for proof of shipment.

What are the shipping costs?

Orders have a flat rate of $5.99 AUD per order within Australia, or $7.99 internationally.

Our dispatch team makes every effort to ensure your orders are processed and packed quickly. You will receive an email with the tracking number when your parcel has been shipped.

Where are your parcels sent from?

All our items are dispatched from our warehouse is located in Melbourne, Australia.

What do we do if our parcel does not arrive?

If on rare occasions, your parcel does not arrive within 3 weeks, please contact us and let us know - we will work something out! We guarantee you will receive your parcel or your money back.
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Returns policy

In rare occurrences when you have received the wrong order or items arrived broken, please contact us via our email and we will respond to your enquiry asap.

Please note change of mind returns are not available.

Any further questions you'd like to ask, and not covered here?

Please contact us via email.




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